Refund policy

Refund Policy:

1. Eligibility for Refunds:

   • Refunds are only applicable for defective or damaged products.
   • Refunds are not available for products that have been opened, consumed, or tampered with due to hygiene and safety reasons.

2. Reporting Defective or Damaged Products:

   • Customers must report any defective or damaged products within [1] day of receiving the order.
   • To report a defective or damaged product, customers should contact our customer support team via email, phone, or in-person within the specified timeframe.

3. Required Information for Refund Requests:

   • Customers must provide the following information when requesting a refund:
     • Order number
     • Detailed description of the defect or damage
     • Clear photographic evidence of the defect or damage

4. Return of the Product:

   • In some cases, customers may be required to return the defective or damaged product to the store.
   • The return shipping costs will be covered by the store in such instances.

5. Refund Options:

   • Upon verification of the defect or damage, customers will be offered one of the following refund options: a) Full Refund: The customer will receive a full refund, Shipping costs are not refundable b) Replacement: The store will send a replacement for the defective or damaged product, with no additional charges to the customer.

6. Refund Processing Time:

   • Refunds will be processed within [7] business days of the receipt and verification of the defective or damaged product.

7. Exceptions:

   • No refunds will be issued order is not in the condition it was received and all refunds are at our discretion.
   • Refunds or replacements will not be provided for products damaged due to customer mishandling or misuse.