FAQ

  1. What is chamoy?

    • Chamoy is a popular Mexican condiment or sauce known for its sweet, sour, salty, and spicy flavors. It is commonly used in candies and snacks, adding a unique and tantalizing taste experience.

  2. Where are you located?

    • We are based in the United States, specifically in Jonesboro, Georgia. While we are an online store, our headquarters and shipping operations are located in Jonesboro, Georgia.

  3. Do you ship internationally?

    • Currently, we only offer shipping within the United States. We do not ship internationally at this time.

  4. What payment methods do you accept?

    • We accept major credit cards, including Visa, Mastercard, American Express, and Discover.

  5. How soon will my order be shipped?

    • We strive to process and ship orders within [1-3] business days of receiving them. Please note that processing time may vary during peak seasons or promotional periods.

  6. What shipping options are available?

    • We offer various shipping options, including standard shipping, expedited shipping, and express shipping. The available options and their corresponding rates will be displayed during the checkout process.

  7. How can I track my order?

    • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.

  8. What is your return policy?

    • We want you to be completely satisfied with your purchase. Please refer to our dedicated Returns and Refunds policy page for detailed information on how to initiate a return, eligibility criteria, and any applicable restocking fees.

  9. Are your products gluten-free/vegan/allergen-free?

    • We strive to provide detailed product information, including allergen listings, on our website. However, please be aware that while we take precautions, our products may be manufactured in facilities that also process allergens. We recommend reviewing the product descriptions and labels for specific dietary requirements or allergen concerns.

  10. Can I cancel or modify my order?

    • We process orders promptly to ensure timely delivery. If you need to make any changes or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not already been shipped.

  11. I have a question that is not listed here. How can I contact you?

    • We are here to assist you! Please visit our Contact Us page on our website to find the appropriate channels to reach out to us. Our dedicated customer support team will be happy to address any additional inquiries or concerns.